AIApply
Master Terms of Service (General Terms)

Version: v2.0 • Last updated: 30 September 2025

1. Who we are

“AIApply”, “we”, “our” and “us” mean AIApply Ltd., a company registered in England and Wales (Company No. 15200716 with registered office at 24 Bowness Road, Little Lever, Bolton, England, BL3 1UB.

Contact: [email protected]
Data Protection Officer: [email protected]

2. What these Terms cover

These Terms govern your access to and use of:

  • the website at www.aiapply.co and any subdomains,
  • AIApply web, desktop and mobile applications,
  • browser extensions and integrations,
  • all associated content, features and functionality, and
  • any other digital platforms where these General Terms appear or are linked to (together, the Services).

Certain features have Service‑Specific Terms—currently AutoApply and Interview Buddy. Those additional terms are incorporated by reference and prevail over these General Terms if there is any conflict (see §6).

3. Key definitions

  • Content: any text, graphics, audio, video, data or other materials in the Services, including AI Output.
  • User Content: materials you upload or provide (e.g., CVs/résumés, job descriptions, prompts, recordings, transcripts).
  • Paid Services: fee‑based features (subscriptions, credits, one‑offs).
  • AutoApply: job‑application automation (governed by the AutoApply User Agreement).
  • Interview Buddy: AI‑assisted interview practice/feedback (governed by the Interview Buddy Terms).

4. Acceptance of Terms

By using any of our Services, you agree to these Terms and to our Privacy & Cookie Policy. If you do not agree with either or both, please do not use our Services. If you proceed, we will assume your agreement and acceptance of both - these Terms and our Privacy and Cookie Policy.

5. Eligibility & Accounts

You must be the age of digital consent in your jurisdiction in order to use our Services. If under 18, you must have parental/guardian consent. We do not knowingly collect data from children under 13 in the U.S. or under 16 in the UK/EU. You must provide accurate information, keep it current, and safeguard your credentials at all times. You are responsible for all activity under your account and must notify us of any unauthorised use.

6. Service‑Specific Terms; Order of Precedence

Where a conflict or ambiguity exists, any specific terms will prevail over these more general Terms and any policies linked to from these or other terms.

7. Privacy & Cookies

Our Privacy & Cookie Policy explains how we collect, use, share and protect personal data (including recordings and transcripts).

8. Changes to Terms

We may modify these Terms from time to time. Material changes will be announced on the Website or via email at least 14 days before they take effect (earlier if required by law or for security/operational reasons). Continued use after the effective date constitutes acceptance.

9. Communications & Marketing (AIApply and The Download)

We send service related and transactional emails, which do not contain any marketing materials, without your consent.

For any emails that contain any marketing content, however, we require opt‑in consent. Both of the below Services require your opt-in consent prior to receiving them:

  • AIApply updates & promotions (sender domains include aiapply.co), and
  • The Download newsletter (sender domains include download.ai, operated by AIApply Ltd trading as “The Download”).

Each list requires separate consent. You can unsubscribe from either Service at any time in the email footer or in your account settings. Where permitted by law, we may rely on soft opt‑in for existing customers when we wish to communicate to you about our own products and services. However, we will always offer you an opt‑out option each time any such communication is sent.

10. Prices, Renewals, Cooling‑Off & Refunds

Prices are inclusive of VAT unless stated otherwise. Subscriptions renew automatically at the then‑current rate unless cancelled at least 24 hours prior to the end of your subscription term.

If you are a UK resident or otherwise where applicable, by purchasing digital Paid Services you are requesting immediate performance and acknowledge that you lose the 14‑day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Except where required by law or expressly stated in Service‑Specific Terms, fees are non‑refundable. We may suspend or terminate your account for non‑payment.

Trial eligibility. Trial terms apply only once per user/account unless otherwise stated. Abuse or misuse of trial eligibility may result in revocation.

AI Apply subscriptions. A 7‑day trial is available for new AI Apply subscriptions. Refund requests must be submitted within 7 days of purchase. After this period, fees are non‑refundable except as outlined below.

Auto Apply subscriptions. Auto Apply uses a credit‑based trial. You are eligible for a full refund if you pause your queue and request it before more than 20 job applications (credits) have been used. Once you exceed 20 applications, the trial ends and only partial refunds may apply.

Auto Apply refunds after trial.Partial refund: If we fail to process all of your job applications before the end of your subscription period, you may request a partial refund for unused credits.

Technical issues. Refunds may be granted if you report a reproducible, verifiable technical issue that materially prevents access to or use of the Paid Services. You must provide reasonable evidence (for example, screenshots, error messages, and steps to reproduce).

Support first. You must contact support and allow us a reasonable opportunity to resolve the issue. If the issue remains unresolved, we may issue a refund.

11. Acceptable use

You must not: infringe anyone’s intellectual property rights; violate anyone’s privacy rights; harass or promote hate/illegal content; introduce malware; scrape data at scale; reverse engineer; misuse automation; or misrepresent your identity, qualifications, right to work, or legally required disclosures.

11A. Fair Use & Operational Safeguards

To protect deliverability and platform health we may queue, batch, space, delay, reject or cap requests/outputs/submissions per hour/day/account and temporarily restrict specific providers/destinations at our discretion.

12. Licence to User Content; Feedback

You grant us a world‑wide, non‑exclusive, royalty‑free, transferable, sublicensable licence to host, store, reproduce, process, adapt, publish and display User Content solely to operate, secure, improve and promote the Services. You retain all other rights. If you submit feedback, you grant us a perpetual, irrevocable licence to use it without restriction.

12A. Confidentiality

Each party will treat the other’s non‑public information as confidential and use it only to provide/receive the Services. This does not apply to information that is public, independently developed, or lawfully obtained from a third party without duty of confidence. We may disclose where required by law.

13. Intellectual property

All Content (excluding User Content) is owned by us or our licensors and protected by IP laws. No rights are granted except as expressly set out. You may not copy, modify, distribute, sell, lease or create derivative works without our prior written consent.

14. AI Output; screening & detection

AI Output may be inaccurate, incomplete or out‑of‑date. It is provided “as is” for general informational purposes and is not professional, legal or career advice. You must verify accuracy and suitability before relying on or submitting it. Employers/platforms may use AI/bot‑detection; we do not guarantee any outcome.

15. Third‑party services & platforms

The Services may link to or interoperate with third‑party platforms (e.g., ATS/job boards, conferencing, transcription). We do not control third‑party content/availability/practices; access is at your risk and subject to their terms. Some platforms restrict automation or AI assistance; you are responsible for compliance. We are not liable if a platform suspends, limits or rejects submissions.

16. Credentials & tokens

If you connect third‑party accounts, you confirm you have the right to do so and authorise us to store and use access tokens only to perform actions you request. We may invalidate/delete tokens for risk, abuse or security.

17. Security; beta features

We implement reasonable technical and organisational measures but cannot guarantee absolute security. From time to time we may provide beta/experimental features as‑is; they may change or be withdrawn.

18. Not an employment agency; no guarantees

We are software tooling, not an “employment agency” or “employment business” under applicable law; we do not introduce/supply workers or negotiate employment terms. We do not guarantee interviews, offers, outcomes or timelines.

19. Warranties; “as is”

To the maximum extent permitted by law, the Services are provided “as is” and “as available” without warranties (express, implied or statutory), including merchantability, fitness for a particular purpose, accuracy or non‑infringement.

20. Limitation of liability

Exclusions. We are not liable for indirect, incidental, special, consequential, exemplary or punitive damages; loss of profits, revenue, goodwill, data or business; or errors in AI Output or matches, whether in contract, tort (including negligence) or otherwise, even if foreseeable.

Cap. Our total aggregate liability for direct losses is limited to the greater of £100 or the fees you paid for Paid Services in the 6 months preceding the event.

Non‑excludable liabilities. Nothing limits liability that cannot by law be limited (e.g., death/personal injury caused by negligence or fraud).

Service‑Specific override. Where a Service‑Specific Term sets a lower cap or additional exclusions, that stricter term governs for that feature.

21. Indemnity

You will defend, indemnify and hold us harmless from claims, losses, damages, costs and expenses (including reasonable legal fees) arising out of: (i) your use of the Services; (ii) your User Content or AI Output you choose to rely on or submit; (iii) your breach of these Terms or of law; (iv) recording‑law violations; (v) misrepresentations or unlawful information included in applications; and (vi) your violation of third‑party platform terms.

22. Arbitration and Waiver of Class Actions (U.S. Residents Only)

Arbitration and Waiver of Class Actions (U.S. Residents Only). Any dispute arising out of or relating to this Agreement or your use of the Services shall be resolved through binding arbitration on an individual basis. You and AIApply agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding.

23. Force majeure

Neither party is liable for delay/failure caused by events beyond reasonable control (e.g., outages, cyberattacks, labour disputes, government action, epidemic, third‑party platform changes).

24. Termination

We may suspend or terminate access at any time for breach, risk, non‑payment or discontinuation. You may delete your account at any time. Provisions that by nature survive (including §§ 7, 10–23, 25–31) remain in force.

25. Changes to the Services

We may modify, suspend or discontinue any part of the Services. If we materially reduce core functionality of a Paid Service, we will give 30 days’ notice and offer a pro‑rata refund of prepaid fees if you cancel before the change takes effect.

26. Export controls & sanctions

You represent you are not subject to sanctions and will not use the Services in violation of export control or sanctions laws.

27. Assignment

We may assign or transfer these Terms (in whole or part) to any affiliate or successor. You may not assign without our prior written consent.

28. Governing law & jurisdiction

English law governs. The courts of England and Wales have exclusive jurisdiction, subject to mandatory consumer rights that may allow proceedings in your local courts.

29. Third-party rights

No person other than you and AIApply may enforce these Terms (Contracts (Rights of Third Parties) Act 1999 excluded), except our affiliates may enforce to the extent necessary to provide the Services.

30. Entire agreement; severability; waiver; headings

These Terms, Service-Specific Terms and referenced policies are the entire agreement. If any provision is unenforceable, the rest remain in force. Failure to enforce is not a waiver. Headings are for convenience only.

31. Notices; contact

We may send notices to the email linked to your account and via the Website. Contact: [email protected]. DPO: [email protected].