Sales Customer Success Manager Salary Overview
Salaries for Sales Customer Success Managers are influenced by factors such as industry, geographic location, level of experience, and educational background. Certifications in customer success and sales can also impact earning potential.
National Average: $65,000 - $130,000 per year
Experience-Based Salary Ranges
Entry Level (0-2 years)
$50,000 - $70,000
Mid Level (3-5 years)
$70,000 - $95,000
Senior Level (6-9 years)
$95,000 - $115,000
Manager/Director (10+ years)
$115,000 - $150,000+
Entry Level (0-2 years)
- Gaining initial experience in customer success practices
- Developing basic sales and relationship management skills
- Exposure to CRM tools and client databases
- Assisting senior staff with client queries and support
Mid Level (3-5 years)
- Managing a portfolio of clients independently
- Implementing customer success strategies
- Collaborating with sales teams for upselling opportunities
- Analyzing customer feedback to improve services
Senior Level (6-9 years)
- Leading customer success initiatives
- Mentoring junior staff members
- Driving customer retention through strategic engagement
- Optimizing customer journeys and experiences
Manager/Director (10+ years)
- Overseeing customer success departments
- Developing long-term customer retention strategies
- Reporting to executives on customer success metrics
- Aligning customer success goals with company objectives
Regional Salary Variations
Geographic location significantly impacts salaries in this field, with urban centers typically offering higher compensation due to higher living costs and demand for skilled professionals.
New York City
$80,000 - $140,000
San Francisco
$85,000 - $150,000
Chicago
$70,000 - $120,000
Los Angeles
$75,000 - $130,000
Dallas
$65,000 - $115,000
Atlanta
$60,000 - $110,000
Phoenix
$60,000 - $105,000
Remote (US-based)
$65,000 - $125,000
- Higher salaries in major cities reflect increased living costs
- Remote roles offer competitive pay with flexibility
- Regional demand affects salary ranges
- Cost of living adjustments may apply in salary negotiations
Industry Salary Comparison
Sales Customer Success Managers earn different salaries depending on the industry, with technology and finance sectors often offering higher compensation due to the complexity and value of their products.
| Industry | Salary Range | Bonus/Equity | Growth Potential |
|---|---|---|---|
| Technology | $80,000 - $140,000 | High | Very Good |
| Finance | $75,000 - $135,000 | Moderate | Good |
| Healthcare | $70,000 - $120,000 | Low | Stable |
| Retail | $60,000 - $100,000 | Low | Limited |
Job Outlook and Career Growth
The demand for Sales Customer Success Managers is on the rise as companies focus on customer retention and satisfaction. The role is evolving with technological advancements and a greater emphasis on data-driven decision-making.
- Increasing focus on customer retention strategies
- Growing integration of AI in customer success tools
- Emerging opportunities in SaaS and tech industries
Salary Negotiation Tips
Effective negotiation can significantly impact your compensation package. Preparing well and understanding your value are key to successful negotiations.
Preparation Strategies
-
Research Market Rates
Understand the typical salary range for your position in the industry.
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Assess Your Skills
Identify your unique skills and experiences that add value.
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Set a Target Salary
Decide on a realistic salary based on your research and needs.
-
Prepare Your Case
Gather evidence of your achievements and contributions.
During Negotiation
-
Be Confident
Communicate your value with assurance.
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Listen Actively
Understand the employer's constraints and expectations.
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Negotiate Benefits
Consider alternative compensation forms like bonuses or equity.
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Be Flexible
Remain open to different compensation structures.
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Know When to Walk Away
Recognize when an offer does not meet your requirements.