Customer Success Manager Salary Overview
Salaries for Customer Success Managers are influenced by experience, certification, location, and the industry they are in. Those with specialized skills or in leadership roles tend to earn more.
National Average: $60,000 - $120,000 per year
Experience-Based Salary Ranges
Entry Level (0-2 years)
$60,000 - $75,000
Mid Level (3-5 years)
$75,000 - $95,000
Senior Level (6-9 years)
$95,000 - $115,000
Manager/Director (10+ years)
$115,000 - $140,000+
Entry Level (0-2 years)
- Foundational understanding of customer success principles
- Basic product knowledge
- Strong communication skills
- Assisting in customer onboarding
Mid Level (3-5 years)
- Proven track record of customer retention
- Ability to manage complex accounts
- Experience in cross-functional collaboration
- Developing customer success strategies
Senior Level (6-9 years)
- Leadership in customer success initiatives
- Expertise in client relationship management
- Strategic planning and execution
- Mentoring junior team members
Manager/Director (10+ years)
- Overseeing entire customer success department
- Setting strategic goals and KPIs
- Driving organizational change
- Budget management and forecasting
Regional Salary Variations
Geographical location plays a significant role in salary variations for Customer Success Managers. High cost of living areas tend to offer higher salaries.
New York City
$80,000 - $140,000
San Francisco
$90,000 - $150,000
Chicago
$75,000 - $120,000
Los Angeles
$80,000 - $135,000
Dallas
$70,000 - $110,000
Atlanta
$65,000 - $105,000
Phoenix
$65,000 - $100,000
Remote (US-based)
$70,000 - $120,000
- Salaries in larger cities adjust for higher living costs
- Remote roles may offer more flexibility but varied pay
- Regional industry presence can influence pay significantly
- Tax implications vary by state
Industry Salary Comparison
Customer Success Managers working in tech and SaaS industries tend to earn higher salaries compared to those in traditional sectors. Industries with a strong focus on customer relations and technology integration offer competitive pay and growth opportunities.
| Industry | Salary Range | Bonus/Equity | Growth Potential |
|---|---|---|---|
| Technology | $85,000 - $150,000 | High | Very Good |
| Healthcare | $70,000 - $120,000 | Moderate | Good |
| Finance | $75,000 - $130,000 | High | Stable |
| Education | $60,000 - $95,000 | Low | Limited |
| Retail | $65,000 - $110,000 | Moderate | Stable |
Job Outlook and Career Growth
The demand for Customer Success Managers is on the rise as businesses prioritize customer retention and satisfaction over acquisition. This role is expected to grow significantly in tech and SaaS industries.
- Growing emphasis on customer experience
- Increasing integration of technology in customer success
- Expansion of remote work opportunities
Salary Negotiation Tips
Negotiating your salary as a Customer Success Manager requires preparation and understanding of your market value. Here are some strategies to help you succeed.
Preparation Strategies
-
Research Industry Standards
Understand the average salary ranges for your position and location.
-
Highlight Your Achievements
Prepare a list of your successes and contributions to the company.
-
Know Your Worth
Be confident in your skills and the value you bring to the company.
-
Set Clear Objectives
Know what you want to achieve from the negotiation before you begin.
During Negotiation
-
Be Professional
Maintain a respectful and professional tone throughout the negotiation.
-
Listen Actively
Understand the employer's perspective and be open to compromise.
-
Articulate Your Value
Clearly express how your skills and achievements benefit the company.
-
Negotiate Benefits
Consider negotiating for benefits like flexible work hours or additional vacation time.
-
Be Prepared to Walk Away
Know your non-negotiables and be willing to walk away if necessary.