Customer Success Manager

Beam
United Kingdom
Full Time
Hybrid
Senior
GBP 45,000 – 60,000
Customer Service & Support Government Public Administration

Posted 2 months ago

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Excellent 4.7

Job summary

The role involves managing customer accounts, driving product adoption, building relationships with various stakeholders in social care and government, negotiating contracts, and providing feedback to inform product development. The candidate should have experience in partner or account management, excellent communication skills, and a proactive, results-driven attitude.

Responsibilities

You will manage and grow a portfolio of accounts by ensuring frontline teams effectively adopt Beam's AI products. This involves building strong relationships with stakeholders, driving product usage, and negotiating contract expansions.

Qualifications

account management communication customer success data analysis negotiation partner management problem-solving product feedback relationship building training

The role requires demonstrable experience in partner or account management within a startup, corporate, or public sector environment. You must possess strong negotiation skills, a growth mindset, and the ability to build rapport with diverse stakeholders.

English

Benefits

  • Share options
  • Therapy access
  • Coaching
  • Financial well-being coach
  • 25 days holiday
  • Sabbatical
  • Nursery scheme
  • Healthcare cover
  • Enhanced parental leave
  • Wellbeing budget
  • Gym membership
  • Pension scheme
  • Meditation app subscription
  • Cycle to work scheme
  • Tech discount scheme

Company

Beam

Beam

linkedin
Technology, Information and Internet
Location
United Kingdom
Website
beam.mw

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Excellent 4.7
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