Assistant Manager-Operations

Sagility
Texas, United States
Full Time
Remote
Manager
0+
High School
Management & Leadership Information Technology Telecommunications

Posted 2 days ago

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Excellent 4.7

Job summary

The Assistant Manager Operations oversees account performance and team management, focusing on quality, efficiency, and client satisfaction within a call center or customer service environment.

Responsibilities

The Assistant Manager of Operations provides leadership, coaching, and development to Senior Supervisors to ensure account performance and financial goals are met. They also identify process improvements and collaborate with workforce management to optimize staffing and service quality.

Qualifications

coaching conflict resolution customer service data analysis interpersonal problem-solving team management technology proficiency verbal communication written communication

Candidates must have at least 2 years of experience in customer service or call center environments, including 1 year in a management role. A high school diploma is required, while a bachelor's degree in business or a related field is preferred.

English

Company

Sagility

Sagility

linkedin
Operations Consulting
Location
Texas, United States

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Excellent 4.7
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