Team leader

Ninja Partners LLC
Texas, United States
Full Time
Remote
Manager
USD 0 – 41,600
Customer Service & Support Information Technology Telecommunications

Posted 1 week ago

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Excellent 4.7

Job summary

Lead and support a team in a call center to ensure operational performance, service quality, and customer satisfaction. Provide coaching, manage performance, and drive productivity while maintaining adherence to company standards and KPIs.

Responsibilities

The Team Leader is responsible for supervising and coaching a call center team to ensure operational performance and high-quality customer service. They will manage KPIs, handle escalations, and collaborate with cross-functional teams to optimize workflows and productivity.

Qualifications

Coaching Communication CRM Software Customer Service Decision Making Leadership Performance Management Problem Solving Team Motivation Technical Support

Candidates must have at least three years of experience in a representative role and one year of leadership experience, preferably in a call center environment. Prior experience in the fintech industry is mandatory for this position.

English

Company

Ninja Partners LLC

Ninja Partners LLC

linkedin
Marketing Services
Location
Texas, United States

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Excellent 4.7
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