Payment Support Specialist

Jobgether
United Kingdom
Full Time
Remote
Junior
0+
Customer Service & Support Financial Services Insurance

Posted 6 days ago

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Excellent 4.7

Job summary

Seeking a Payment Support Specialist to assist users with payment inquiries, troubleshoot transaction issues, and collaborate with technical teams in a fintech environment that integrates blockchain and digital assets. The role involves customer service through various channels, investigation of complex payment problems, and contributing to product and process improvements. Accountabilities include supporting customers via email and live chat, resolving payment issues, explaining payment procedures, analyzing and troubleshooting problems, collaborating with developers, documenting customer interactions, and participating in shift coverage on a rotation schedule.

Responsibilities

The Payment Support Specialist will provide high-quality customer assistance regarding payment processes and transaction issues while collaborating with technical teams to resolve complex cases. They are also responsible for maintaining accurate CRM records and contributing to the improvement of support documentation and product usability.

Qualifications

Active Listening Blockchain Technology Communication Skills CRM Platforms Cryptocurrency Customer Support Empathy Financial Compliance Payment Processes Troubleshooting

Candidates must possess B2 level English and Russian language proficiency, along with previous experience in customer support within fintech or digital product environments. A practical understanding of payment gateways, transaction flows, and strong analytical troubleshooting abilities are essential for this role.

English Russian

Benefits

  • Fully remote work
  • Flexible working environment
  • Career development
  • Continuous learning
  • Constructive feedback culture
  • International collaboration
  • Meaningful product impact
  • Exposure to emerging technologies
  • Opportunities for advancement

Company

Jobgether

Jobgether

linkedin
Internet Marketplace Platforms
Location
United Kingdom

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Excellent 4.7
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