Service Desk Analyst - Shared Services

Methods Business and Digital Technology
London, England, GB
Full Time
On Site
Junior
0+
Information Technology Telecommunications

Posted 1 month ago

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Excellent 4.7

Job summary

The Service Desk Analyst will handle support queries, troubleshoot technical issues, and coordinate incident resolution, ensuring high-quality customer service and maintaining accurate records. The role involves working with various support channels, escalating issues when necessary, and contributing to knowledge bases.

Responsibilities

The Service Desk Analyst provides high-quality IT support to internal and external customers, ensuring issues are promptly resolved, records are maintained, and customer satisfaction is prioritized.

Qualifications

Active Directory Azure Communication Customer Service ITIL ITILv4 Microsoft Certifications Microsoft Technologies Networking Office 365 Problem Solving Scripting/Programming SQL/Linux Technical Support Troubleshooting

Candidates need strong problem-solving, communication skills, and IT knowledge, including server and desktop OS, networks, and cloud offerings. Flexibility and customer service skills are essential.

English

Company

Methods Business and Digital Technology

Methods Business and Digital Technology

Location
London, England, GB

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Excellent 4.7
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