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Service Desk Analyst - Shared Services
Posted 1 month ago
Job summary
The Service Desk Analyst will handle support queries, troubleshoot technical issues, and coordinate incident resolution, ensuring high-quality customer service and maintaining accurate records. The role involves working with various support channels, escalating issues when necessary, and contributing to knowledge bases.
Responsibilities
The Service Desk Analyst provides high-quality IT support to internal and external customers, ensuring issues are promptly resolved, records are maintained, and customer satisfaction is prioritized.
Qualifications
Candidates need strong problem-solving, communication skills, and IT knowledge, including server and desktop OS, networks, and cloud offerings. Flexibility and customer service skills are essential.
Company
Methods Business and Digital Technology
- Location
- London, England, GB
- Website
- https://methods.co.uk/
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