Analyst, Technical Operations

Saks Fifth Avenue
Texas, United States
Full Time
Remote
Junior
USD 46,000 – 58,000
Associate Degree
Customer Service & Support Retail Wholesale Trade

Posted 2 weeks ago

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Excellent 4.7

Job summary

The Analyst, Technical Operations, provides technical support and operational assistance to contact center teams within a luxury retail company, ensuring system reliability, efficient troubleshooting, and swift incident resolution, primarily working remotely in a customer-focused environment.

Responsibilities

The analyst acts as a technical liaison for customer service operations, coordinating front-line technical assistance and managing ticketing systems. They are responsible for account administration, supporting omnichannel solutions, and driving resolution efforts during technical incidents.

Qualifications

Azure Virtual Desktop Customer Service Desktop Applications Google Workspace Jira Ticket Management Microsoft Office 365 Operating Systems Technical Support Troubleshooting

Candidates must have at least one year of professional experience in a technical support or customer-facing role with strong troubleshooting skills. Proficiency in Microsoft Office 365, Google Workspace, and the ability to work flexible night shifts are required.

English

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401(k) retirement plan
  • Basic life insurance
  • Supplemental life insurance
  • Disability insurance
  • Employee discount

Company

Saks Fifth Avenue

Saks Fifth Avenue

linkedin
Retail Apparel and Fashion
Location
Texas, United States

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Excellent 4.7
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