Fraud Detection Agent

Nationwide
United Kingdom
Full Time
Hybrid
Junior
0+
Customer Service & Support Financial Services Insurance

Posted 2 weeks ago

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Excellent 4.7

Job summary

Assist customers affected by fraud, providing guidance, reassurance, and support. Handle challenging conversations empathetically, ask questions, listen actively, and work accurately within policies. Collaborate with third parties while maintaining high standards of customer care and regulatory compliance.

Responsibilities

You will provide guidance and support to customers, particularly those vulnerable to fraud or financial difficulty, while identifying effective solutions. The role involves liaising with third parties and maintaining accurate records while adhering to regulatory requirements and internal policies.

Qualifications

Active Listening Communication Customer Service Empathy Multi-tasking Negotiation Problem-solving Questioning Regulatory Compliance

Candidates should have previous experience in a customer service or call centre environment and demonstrate strong communication and listening skills. You must be able to work with high accuracy, show emotional resilience, and be comfortable challenging processes to achieve the best customer outcomes.

English

Benefits

  • Private medical insurance
  • Pension
  • Performance-related bonus
  • Training and development
  • Salary sacrifice scheme
  • Life assurance
  • Health and wellness access
  • Paid volunteering
  • 25 days holiday

Company

Nationwide

Nationwide

linkedin
Financial Services
Location
United Kingdom

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Excellent 4.7
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