Customer Care Advisor

Dentsply Sirona, Inc
Stonehouse, England, United Kingdom
Full Time
On Site
Junior
0+
Customer Service & Support Healthcare Life Sciences

Posted 1 week ago

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Excellent 4.7

Job summary

The role involves managing patient and healthcare professional interactions to ensure smooth delivery of medical supplies, handling customer inquiries, processing prescriptions, managing complaints, and maintaining patient relationships in a healthcare customer service environment.

Responsibilities

Handle inbound and outbound communications with patients, carers, general practitioners, and healthcare professionals, managing accounts, orders, prescriptions, complaints, and delivery queries. Maintain accurate patient and product records, coordinate fulfilment with warehouse and courier teams, support product recalls, and ensure compliance with procedures and regulations.

Qualifications

Complaint management Customer Service Data entry Decision making MS Office Prescription processing Problem solving Relationship building Teamwork Telephone communication

Candidates should have customer service experience handling high volumes of phone and email enquiries, strong Microsoft Office skills, and a clear, empathetic telephone manner. They should be professional, detail-oriented, adaptable, calm under pressure, able to solve problems and prioritize deadlines, and effective at building relationships and working as part of a team.

English

Benefits

  • Additional Leave
  • Casual Dress
  • Company Events
  • Company Pension
  • Health and Wellbeing Programme
  • Life Insurance
  • On-Site Parking
  • Private Dental Insurance
  • Private Medical Insurance
  • Referral Programme
  • Sick Pay

Company

Dentsply Sirona, Inc

Dentsply Sirona, Inc

linkedin
Medical Device
Location
Stonehouse, England, United Kingdom

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Excellent 4.7
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