Online Travel Support Agent

Live the Dash Travel
Philadelphia, Pennsylvania, United States
Full Time, Part Time
Remote
Junior
0+
Customer Service & Support Hospitality Tourism Leisure

Posted 4 months ago

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Excellent 4.7

Job summary

The Online Travel Support Agent provides customer service related to travel inquiries, manages reservations, troubleshoots issues with travel arrangements, and maintains communication with clients and suppliers in a remote setting. Key responsibilities include responding to inquiries, assisting with bookings, resolving issues, and following up post-travel, requiring strong communication skills, experience in customer support, and the ability to work independently.

Responsibilities

The agent will provide travel support via email, phone, and chat, managing bookings and resolving issues with flights and hotels. They are also responsible for coordinating with suppliers and maintaining detailed client records.

Qualifications

Communication Skills Customer Service Documentation & Record Keeping Knowledge of Travel Industry Problem Solving Remote Work Tools & CRM Software Reservation Management Supplier Coordination Travel Support Upselling & Cross-selling

Previous customer service experience and proficiency with online booking tools and CRM systems are preferred. Candidates should possess strong communication skills and the ability to work independently in a remote environment.

English

Benefits

  • Remote Work
  • Flexible Scheduling
  • Travel Discounts
  • Industry Partnerships
  • Training

Company

Live the Dash Travel

Live the Dash Travel

linkedin
Leisure, Travel & Tourism
Location
Philadelphia, Pennsylvania, United States

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Excellent 4.7
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