Customer Service Agent

IVC
Bristol, England, United Kingdom
Full Time
Hybrid
Junior
GBP 0 – 26,992
Customer Service & Support Home Personal Services

Posted 1 month ago

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Excellent 4.7

Job summary

A Customer Service Advisor position involving handling inbound sales and service inquiries across multiple communication channels, supporting customer account management, and resolving issues promptly in a fast-paced pet product environment.

Responsibilities

The Customer Service Advisor acts as the primary point of contact for customers, managing inquiries across phone, email, live chat, and social media. Responsibilities include processing orders, resolving complaints, and liaising with suppliers to ensure efficient service delivery.

Qualifications

Communication CRM Software Customer Complaint Resolution Customer Service Interpersonal Skills KPI Management Multi-channel Support Order Processing Problem Solving Time Management

Candidates should have previous experience in a customer service or contact center environment with strong communication and problem-solving skills. The role requires a results-driven individual capable of managing performance against KPIs while working both independently and collaboratively.

English

Benefits

  • Annual leave
  • Birthday off
  • Company pension scheme
  • Healthcare cash plan
  • Employee assistance programme
  • Wellbeing support
  • Family-friendly policies
  • Cycle to work scheme
  • Staff discounts
  • Free parking
  • Engagement activities

Company

IVC

IVC

linkedin
Veterinary Services
Location
Bristol, England, United Kingdom

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Excellent 4.7
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