Customer Service Advisor - Days

Capital on Tap
Cardiff, Wales, United Kingdom
Full Time
Hybrid
Junior
GBP 0 – 26,500
Customer Service & Support Financial Services Insurance

Posted 2 weeks ago

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Excellent 4.7

Job summary

The role involves providing friendly, professional customer support via phone, email, and chat, resolving issues efficiently and taking ownership of each case. Strong communication skills, customer service experience, and the ability to work independently are essential.

Responsibilities

You will provide friendly and professional support to customers via phone, email, and live chat while taking ownership of issues from start to finish. Additionally, you will identify opportunities to improve the customer experience and ensure accurate guidance is provided regarding company products and policies.

Qualifications

Communication Customer Service Empathy Problem Solving Product Knowledge Time Management

Candidates must have strong customer service experience within a contact centre environment and excellent verbal and written communication skills. You should also possess the ability to manage high volumes of requests with accuracy and demonstrate a proactive, empathetic approach to problem-solving.

English

Benefits

  • Private healthcare
  • Dental services
  • Optician services
  • Worldwide travel insurance
  • Anniversary rewards
  • Paid sabbatical
  • Salary sacrifice pension scheme
  • Octopus EV salary sacrifice scheme
  • 28 days holiday
  • Annual learning and wellbeing budget
  • Enhanced parental leave
  • Cycle to work scheme
  • Season ticket loan
  • Free therapy sessions
  • Dog friendly offices
  • Free drinks and snacks

Company

Capital on Tap

Capital on Tap

linkedin
Financial Services
Location
Cardiff, Wales, United Kingdom

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Excellent 4.7
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