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Operation Analyst
Posted 1 month ago
Job summary
Seeking a detail-oriented professional to join the Retail Operations team, focusing on billing, enrollment, regulatory compliance, broker commissions, and customer support for commercial electricity customers in ERCOT and PJM. The candidate will analyze data, ensure regulatory adherence, manage broker relations, enhance customer service, and support operational improvements.
Responsibilities
Oversee critical retail operations including billing, customer enrollment, and regulatory compliance for commercial electricity customers in ERCOT and PJM markets. Utilize data analytics tools to optimize workflows, manage broker commissions, and provide high-quality customer support.
Qualifications
Requires 3+ years of experience in data analytics, operations, or regulatory roles, preferably within the energy or utilities sector. Proficiency in SQL, Python, and visualization tools is a plus, along with strong communication and analytical skills.
Benefits
- Continuing Education Opportunities
- Flexible PTO
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Pre-Tax Commuter Benefits
- Non Profit Donation Matching Program
- Home Office Stipend
- 401K Contribution Match
- Company-paid Parental Leave
- Company Paid Life Insurance
- Stock Option Loan Program
Company
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