Managed Service Support Analyst

Boxxe Group
Hemel Hempstead, England, United Kingdom
Full Time
Hybrid
Junior
0+
Technology Information Technology Telecommunications

Posted 2 weeks ago

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Excellent 4.7

Job summary

Provide first-line IT support for managed services customers, resolving hardware, software, and network issues, managing alerts, and maintaining high customer satisfaction.

Responsibilities

The Managed Service Support Analyst provides 1st line technical support to customers by troubleshooting and resolving hardware, software, and network issues. They are responsible for managing alerts, maintaining ticket documentation, and ensuring service level agreements are met through effective communication.

Qualifications

Communication Customer Service Hardware Monitoring Platform Network Devices Process Adherence Software Ticket Management Time Management Troubleshooting

Candidates should possess basic IT knowledge and familiarity with hardware and software components, with experience in M365, Active Directory, and MS Exchange. Previous service desk experience and familiarity with ITSM platforms are considered desirable assets for this role.

English

Company

Boxxe Group

Boxxe Group

linkedin
IT Services and IT Consulting
Location
Hemel Hempstead, England, United Kingdom
Website
boxxe.com

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Excellent 4.7
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