Helpdesk Support Analyst

Convene Hospitality Group
London, England, United Kingdom
Full Time
On Site
Mid
0+
Technology Information Technology Telecommunications

Posted 1 month ago

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Excellent 4.7

Job summary

Support Analyst supporting corporate technology in London, resolving technical issues for employees on systems like macOS, Windows, Google Workspace, Salesforce, and Active Directory. Handle first-line support, escalate complex issues, manage tickets, and contribute to documentation and automation efforts.

Responsibilities

The Support Analyst will serve as the first point of contact for technical issues, troubleshooting hardware and software problems across the company's ecosystem. They will manage service desk tickets, coordinate escalations to engineering teams, and maintain documentation to support efficient IT operations.

Qualifications

Active Directory Google Workspace Knowledge base articles and runbooks macOS Okta SaaS applications Salesforce Ticketing platform (Jira Service Management) Troubleshooting Windows

Candidates must have at least 3 years of experience in a technical support or IT operations role with strong proficiency in macOS and Windows environments. A working knowledge of identity management tools like Okta and SaaS platforms such as Salesforce is required, along with excellent communication skills.

English

Benefits

  • Private medical insurance
  • Subsidised eye care
  • Subsidised fitness membership
  • Employee assistance program
  • Annual leave
  • Company sick pay
  • Bonus scheme
  • Interest-free rail season ticket loan
  • Subsidised bicycle purchase
  • Professional development support
  • Employee recognition programs

Company

Convene Hospitality Group

Convene Hospitality Group

linkedin
Hospitality
Location
London, England, United Kingdom

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Excellent 4.7
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