Guest Services Manager

Four Seasons Hotels and Resorts
Kailua, Hawaii, United States
Full Time
On Site
Manager
USD 75,000 – 90,000
Bachelor Degree
Hospitality Hospitality Tourism Leisure

Posted 2 weeks ago

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Excellent 4.7

Job summary

The Guest Services Manager oversees all guest services operations at a luxury resort, including managing staff, resolving guest concerns, and ensuring seamless guest experiences. The role demands leadership in a fast-paced, high standards environment, with skills in team development, customer service, and operational management.

Responsibilities

The Guest Services Manager oversees all guest services operations, including bell, door, and valet teams, to ensure seamless and personalized guest experiences. They are responsible for leading, training, and developing staff while maintaining the highest luxury service standards and resolving guest concerns.

Qualifications

Communication Conflict Resolution Crisis Management Customer Service Guest Relations Hospitality Organization Skills Problem Solving Team Management

Candidates must have a college degree or equivalent experience and at least two years of hotel management experience, preferably in front office or rooms operations. Proficiency in hotel computer systems and strong communication skills are required to thrive in this fast-paced luxury environment.

English

Benefits

  • Physical therapist
  • Gym access
  • Holiday pay
  • Vacation pay
  • Sick pay
  • 401k plan
  • Laundered uniforms
  • Free employee meals
  • Complimentary stays
  • Training and development
  • Employee recognition programs

Company

Four Seasons Hotels and Resorts

Four Seasons Hotels and Resorts

linkedin
Hospitality
Location
Kailua, Hawaii, United States

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Excellent 4.7
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