Senior Customer Success Associate — Global Banking Experience & Intelligence

JPMorgan Chase & Co.
London, England, United Kingdom
Full Time
On Site
Senior
0+
Bachelor Degree
Technology Financial Services Insurance

Posted 2 weeks ago

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Excellent 4.7

Job summary

The role involves providing application support for banking platforms, troubleshooting complex issues, partnering with engineering, and helping increase adoption of new features, including AI-powered ones. Responsibilities include maintaining system stability, incident management, customer engagement, content creation, and reporting in a high-visibility banking environment.

Responsibilities

The associate will provide white-glove application support for flagship banking platforms, ensuring stability and performance for global users. They will also troubleshoot complex production incidents and partner with engineering teams to drive long-term system improvements.

Qualifications

application support communication customer support incident management mobile applications problem solving SQL support automation troubleshooting web applications

Candidates must have at least 3 years of experience in application support or technology operations within financial services. Proficiency in SQL, incident management platforms like ServiceNow, and strong communication skills are required.

English

Company

JPMorgan Chase & Co.

JPMorgan Chase & Co.

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Financial Services
Location
London, England, United Kingdom

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Excellent 4.7
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