Customer Experience Associate

Marloo
London, England, United Kingdom
Full Time
On Site
Junior
GBP 40,000 – 50,000
Customer Service & Support Financial Services Insurance

Posted 1 month ago

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Excellent 4.7

Job summary

Responsible for managing customer support inbox, providing timely, accurate, and warm responses to financial advisers, resolving queries, and gathering customer feedback to improve service quality.

Responsibilities

You will manage the customer support inbox with total autonomy, ensuring fast and accurate responses to maintain high customer satisfaction. Additionally, you will collaborate with product and go-to-market teams to provide actionable feedback and improve support documentation.

Qualifications

AI Tools Communication Customer Support Problem Solving Tact and Care

The ideal candidate is a high-energy customer experience professional who thrives in fast-paced environments and possesses excellent communication skills. While financial services experience is a bonus, the role prioritizes a proactive attitude, the ability to learn quickly, and a passion for helping people.

English

Benefits

Equity

Company

Marloo

Marloo

linkedin
Software Development
Location
London, England, United Kingdom

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Excellent 4.7
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