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Specialist, Client Service Representative
BNY Mellon
Houston, Texas, United States
Full Time
Hybrid
Senior
USD 52,000 – 67,500
High School
Customer Service & Support
Financial Services Insurance
Posted 1 week ago
Job summary
The Senior Specialist, Client Service role involves supporting clients with transactions, investigating account errors, responding to inquiries via phone and email, and assisting less experienced staff in a corporate financial services setting.
Responsibilities
Provide daily support to clients with moderately complex transactions and processes, responding to inquiries about company products, services, and procedures. Investigate account and statement errors, help resolve outstanding issues, and guide less experienced colleagues while maintaining the quality and completion of assigned work.
Qualifications
Account investigation
Account management
Communication skills
Customer support
Problem resolution
A high school diploma or equivalent combination of education and experience is required, and a bachelor’s degree is preferred. One to two years of total work experience is preferred.
English
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- 401(k)
- Paid Leave
- Paid Volunteer Time
- Wellbeing Programs
Company
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Specialist, Client Service Representative
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BNY Mellon
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