Specialist, Client Service Representative

BNY Mellon
Houston, Texas, United States
Full Time
Hybrid
Senior
USD 52,000 – 67,500
High School
Customer Service & Support Financial Services Insurance

Posted 1 week ago

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Excellent 4.7

Job summary

The Senior Specialist, Client Service role involves supporting clients with transactions, investigating account errors, responding to inquiries via phone and email, and assisting less experienced staff in a corporate financial services setting.

Responsibilities

Provide daily support to clients with moderately complex transactions and processes, responding to inquiries about company products, services, and procedures. Investigate account and statement errors, help resolve outstanding issues, and guide less experienced colleagues while maintaining the quality and completion of assigned work.

Qualifications

Account investigation Account management Communication skills Customer support Problem resolution

A high school diploma or equivalent combination of education and experience is required, and a bachelor’s degree is preferred. One to two years of total work experience is preferred.

English

Benefits

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • 401(k)
  • Paid Leave
  • Paid Volunteer Time
  • Wellbeing Programs

Company

BNY Mellon

BNY Mellon

Financial Services
Location
Houston, Texas, United States

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Excellent 4.7
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