Business Application Support Analyst

Zilch
London, England, United Kingdom
Full Time
Hybrid
Mid
0+
Technology Financial Services Insurance

Posted 1 month ago

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Excellent 4.7

Job summary

This role involves supporting and managing business applications in a fast-growing fintech company, including incident response, integration, automation, and building AI workflows. Strong technical, troubleshooting, and communication skills are required, with experience in APIs, data security, and AI preferred.

Responsibilities

The Application Support Analyst will serve as the primary point of contact for business applications, managing incidents and ensuring system stability. They will also design and implement AI-driven workflows and automations to improve internal processes and team efficiency.

Qualifications

APIs Application Support Automation CRM systems Customer Service Platforms (e.g., Intercom, Aircall) Data Security ERP systems Incident Response SQL Troubleshooting

Candidates must possess strong analytical and problem-solving skills with a proven track record in supporting business applications and APIs. Practical experience with AI prompting techniques and a solid understanding of change management and data security best practices are required.

English

Benefits

  • Pension scheme
  • Death in Service scheme
  • Income protection
  • Share options scheme
  • 5% back on in-app purchases
  • Work from home setup allowance
  • Private medical insurance
  • Mental health support
  • Optical, dental and audiological cover
  • Physiotherapy
  • Advanced cancer cover
  • Menopause support
  • Employee assistance programme
  • Gym membership discounts
  • Enhanced maternity pay
  • Enhanced paternity pay
  • Enhanced adoption pay
  • Enhanced shared parental leave
  • Professional qualifications
  • Professional memberships
  • Learning suite
  • Healthy snacks

Company

Zilch

Zilch

linkedin
Financial Services
Location
London, England, United Kingdom
Website
zilch.com

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Excellent 4.7
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