Implementation Analyst

Modulr
London, England, United Kingdom
Full Time
Hybrid
Junior
0+
Technology Financial Services Insurance

Posted 1 month ago

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Excellent 4.7

Job summary

Implementation Analyst role in a fintech company involves owning technical onboarding, supporting customers during onboarding and go-live, configuring products and integrations, troubleshooting API and system issues, coordinating with partners like Visa and Thredd, managing support tickets, and improving onboarding processes with automation and AI.

Responsibilities

The Implementation Analyst will own and manage technical onboarding projects, ensuring accurate product configuration and successful go-lives. They will also provide second-line technical support and coordinate with internal teams and third-party partners to resolve integration issues.

Qualifications

AI-tools API Automation Customer Support Freshdesk Postman Process Management Salesforce System Integration Troubleshooting

Candidates should have experience in implementation, operations, or technical support within a fintech or regulated environment. A working knowledge of APIs and system integrations is required, along with strong organizational and communication skills.

English

Benefits

  • Share options
  • Annual discretionary bonus
  • Flexible benefits
  • Private medical insurance
  • Gym membership
  • Dental insurance
  • Wellbeing app
  • 33 days annual leave
  • Birthday off
  • Learning opportunities
  • Company-wide events
  • Bike to work scheme

Company

Modulr

Modulr

linkedin
Financial Services
Location
London, England, United Kingdom

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Excellent 4.7
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