Customer Success Manager

Billtrust US Careers
United Kingdom
Full Time
Remote
Manager
GBP 44,000 – 66,000
Customer Service & Support Financial Services Insurance

Posted 2 months ago

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Excellent 4.7

Job summary

The role of Customer Success Manager involves ensuring customer satisfaction, managing client relationships, and supporting clients throughout their journey with Billtrust's AI-powered B2B accounts receivable solutions. The candidate should have strong communication, relationship management, and technical skills to optimize customer outcomes and foster client loyalty.

Responsibilities

The Customer Success Manager manages a portfolio of strategic accounts to drive platform adoption, ensure customer health, and foster long-term partnerships. They act as a trusted advisor, leveraging AI tools to provide strategic guidance and represent the voice of the customer internally.

Qualifications

Account Management AI Tools Communication CRM Cross-Functional Collaboration Customer Success Financial Services Relationship Building SaaS Technology Trends

Candidates must have at least 2 years of experience in customer success or account management within a technology company. Strong communication skills, the ability to build executive relationships, and familiarity with AI-driven workflows are required.

English

Benefits

  • Health coverage
  • Retirement plan
  • Paid time off
  • Parental leave
  • Flexible work options
  • Professional development

Company

Billtrust US Careers

Billtrust US Careers

linkedin
Financial Services
Location
United Kingdom

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Excellent 4.7
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