Customer Experience Executive

PIB Group
Gloucester, England, United Kingdom
Full Time
On Site
Junior
GBP 22,932 – 27,232
Customer Service & Support Healthcare Life Sciences

Posted 3 months ago

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Excellent 4.7

Job summary

The Customer Experience Executive role involves managing customer interactions via phone and live chat, providing product information, resolving issues, and ensuring excellent service. It requires strong communication, problem-solving skills, and the ability to handle inquiries, complaints, and support requests effectively.

Responsibilities

Act as the first point of contact for customers via phone and live chat to handle inquiries, complaints, and support requests. Execute critical insurance processes including policy changes, renewals, cancellations, and refunds while meeting SLAs.

Qualifications

Active Listening Communication Skills Customer Service Problem Solving System Learning

Candidates should be confident communicators and natural problem solvers with the ability to learn new systems. Active listening skills and the ability to build rapport with customers are essential.

English

Benefits

  • Competitive Package
  • Annual Salary Reviews
  • Bonus Reviews
  • Professional Development
  • Career Progression

Company

PIB Group

PIB Group

Insurance
Location
Gloucester, England, United Kingdom

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Excellent 4.7
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