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Customer Experience Executive
PIB Group
Gloucester, England, United Kingdom
Full Time
On Site
Junior
GBP 22,932 – 27,232
Customer Service & Support
Healthcare Life Sciences
Posted 3 months ago
Job summary
The Customer Experience Executive role involves managing customer interactions via phone and live chat, providing product information, resolving issues, and ensuring excellent service. It requires strong communication, problem-solving skills, and the ability to handle inquiries, complaints, and support requests effectively.
Responsibilities
Act as the first point of contact for customers via phone and live chat to handle inquiries, complaints, and support requests. Execute critical insurance processes including policy changes, renewals, cancellations, and refunds while meeting SLAs.
Qualifications
Active Listening
Communication Skills
Customer Service
Problem Solving
System Learning
Candidates should be confident communicators and natural problem solvers with the ability to learn new systems. Active listening skills and the ability to build rapport with customers are essential.
English
Benefits
- Competitive Package
- Annual Salary Reviews
- Bonus Reviews
- Professional Development
- Career Progression
Company
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Customer Experience Executive
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PIB Group
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