IT Service Delivery Analyst

Heidrick & Struggles
London, England, United Kingdom
Full Time
Hybrid
Junior
0+
Associate Degree
Technology Information Technology Telecommunications

Posted 1 month ago

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Excellent 4.7

Job summary

The IT Service Delivery Analyst supports IT needs in the London office, providing technical support, troubleshooting hardware and software issues, managing IT assets, and improving operational efficiency through expertise in various technology areas like Windows, macOS, Office 365, and Cloud solutions. The role involves handling escalations, documenting processes, and participating in IT projects, requiring 3+ years of related experience and relevant certifications.

Responsibilities

The role provides Level 2 technical support and serves as a primary IT point of contact for local and regional offices. It involves managing IT assets, resolving complex hardware and software issues, and developing subject matter expertise in strategic technology areas.

Qualifications

Active Directory Cloud Technologies Hardware Deployment macOS Office 365 Process Documentation Remote Access Technical Support Troubleshooting Windows

Requires an Associate's or Bachelor's degree in IT or a related field with over 3 years of IT support experience. Candidates must possess strong troubleshooting skills across Windows and macOS and experience with O365 and Active Directory.

English

Company

Heidrick & Struggles

Heidrick & Struggles

linkedin
Business Consulting and Services
Location
London, England, United Kingdom

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Excellent 4.7
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