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Customer Success Manager
First Advantage Global operating Centre
United Kingdom
Full Time
Remote
Mid
0+
Bachelor Degree
Customer Service & Support
Human Resources Recruiting
Posted 2 weeks ago
Job summary
Manage customer relationships for employment screening products, ensure client satisfaction, monitor account activity, promote sales, conduct quarterly reviews, and resolve issues in a dynamic environment.
Responsibilities
The Customer Success Manager will manage client relationships, monitor account activity, and drive product adoption to ensure maximum satisfaction and retention. They are responsible for conducting business reviews, managing contractual documentation, and identifying upselling opportunities to meet revenue quotas.
Qualifications
Account Management
Client Management
Communication
Customer Relationship Management
Microsoft Office
Negotiation
Presentation
Problem Solving
Sales
Salesforce
Candidates must have 3 to 5 years of account management experience and a bachelor's degree or equivalent. Proficiency in Microsoft Office and CRM software like Salesforce is required, along with strong communication and negotiation skills.
English
Company
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Customer Success Manager
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First Advantage Global operating Centre
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