Customer Success Manager

Aveni
United Kingdom
Full Time
Remote
Junior
0+
Customer Service & Support Financial Services Insurance

Posted 16 hours ago

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Excellent 4.7

Job summary

The Customer Success Manager role involves managing client accounts, promoting product adoption, ensuring client satisfaction, and identifying growth opportunities within a SaaS financial services context.

Responsibilities

You will own a portfolio of client accounts, acting as the primary point of contact to ensure strategic goals are met and product adoption is maximized. You will also lead regular performance reviews and identify opportunities for account expansion and upsell.

Qualifications

account growth analytics client engagement communication financial services process management product adoption relationship building renewal negotiations SaaS

The ideal candidate has proven experience as a Customer Success Manager within a B2B SaaS environment and possesses a structured approach to account management. Strong communication skills and the ability to work with large, distributed user bases are essential for this role.

English

Benefits

  • Remote and flexible working
  • 34 days holiday
  • Share options scheme
  • Private medical care
  • Dental care
  • Life insurance
  • Income protection
  • Employee assistance programme
  • Matched pension contribution
  • Personal development support
  • Cycle-to-work scheme
  • Retailer discount perks

Company

Aveni

Aveni

linkedin
Software Development
Location
United Kingdom
Website
aveni.ai

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Excellent 4.7
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