Customer Service Specialist

Frost
San Antonio, Texas, United States
Full Time
On Site
Junior
0+
High School
Customer Service & Support Financial Services Insurance

Posted 4 days ago

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Excellent 4.7

Job summary

The Customer Service Specialist provides support to banking customers via phone, resolving issues, researching accounts, and partnering with other departments to meet customer needs. The role involves completing extensive training and maintaining flexible hours, including weekends.

Responsibilities

The Customer Service Specialist acts as the first line of support for banking customers by answering inbound and outbound calls. They are responsible for troubleshooting issues, researching accounts, and partnering with other business lines to provide effective solutions.

Qualifications

Account Research Bilingual in English and Spanish Communication Customer Service Microsoft Office Troubleshooting

Candidates must have at least 1 year of experience in customer service, sales, or banking and possess excellent communication skills. Proficiency in Microsoft applications and flexible availability, including weekends, is required.

English Spanish

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Long-term disability insurance
  • Life insurance
  • 401(k) matching
  • Holiday pay
  • Paid time off
  • Tuition reimbursement
  • Health and wellness programs
  • Employee assistance program
  • Referral bonus program

Company

Frost

Frost

linkedin
Financial Services
Location
San Antonio, Texas, United States
Website
frost.life

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Excellent 4.7
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