Customer Service Team Leader

Capital on Tap
Cardiff, Wales, United Kingdom
Full Time
Remote
Manager
0+
Customer Service & Support Financial Services Insurance

Posted 6 days ago

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Excellent 4.7

Job summary

Lead a team of customer service agents in a fintech company, focusing on driving performance, engagement, and development to deliver exceptional customer outcomes.

Responsibilities

Lead a team of around 10 customer service agents, supporting performance, engagement, wellbeing, and development through coaching, one-to-ones, huddles, and team meetings. Support departmental improvements, build relationships with internal stakeholders, handle escalations, and remove barriers to excellent service.

Qualifications

Coaching Communication Customer Service Data Analysis Financial Services Leadership Problem Solving

The role calls for contact centre experience, natural leadership ability, resilience, and a proven ability to coach and develop others; financial services experience is a bonus. Candidates should be comfortable using basic data to inform decisions, identifying process improvements, giving and receiving feedback, and delivering strong results, with shift or unsociable-hours experience preferred.

English

Benefits

  • Private Healthcare
  • Dental and Opticians Services
  • Worldwide Travel Insurance
  • Anniversary Rewards
  • Paid Sabbatical
  • Salary Sacrifice Pension Scheme
  • Employer Pension Match
  • Electric Vehicle Salary Sacrifice Scheme
  • 28 Days of Holiday Plus Bank Holidays
  • Annual Learning and Wellbeing Budget
  • Enhanced Parental Leave
  • Cycle to Work Scheme
  • Season Ticket Loan
  • Free Therapy Sessions
  • Dog-Friendly Offices
  • Free Drinks and Snacks

Company

Capital on Tap

Capital on Tap

linkedin
Financial Services
Location
Cardiff, Wales, United Kingdom

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Excellent 4.7
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