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Client Experience Associate
PNC
Houston, Texas, United States
Full Time
On Site
Junior
0+
Customer Service & Support
Financial Services Insurance
Posted 1 month ago
Job summary
The Client Experience Associate at PNC in Houston, TX, focuses on delivering outstanding customer service within retail banking. They identify customer needs, educate clients on financial options, and support sales activities to foster loyalty and growth. Proficiency in bilingual Spanish is preferred, with less than 1 year of related experience typically required.
Responsibilities
Deliver a differentiated customer experience by handling banking interactions, educating customers about financial transaction options, resolving problems, and identifying opportunities for relevant product referrals. Support branch operations and customer loyalty through accurate transactions, lobby engagement, and proactive service-to-sales conversations.
Qualifications
Accountability
Accuracy and Attention to Detail
Banking
Banking Products
Client Loyalty
Customer Experience (CX)
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales
The role typically requires less than one year of related experience, and a university or college degree is generally not required; comparable education, certifications, and experience may be considered. Spanish speaking is preferred, along with customer service, banking product knowledge, communication, accuracy, problem-solving, and risk-management skills.
English
Spanish
Benefits
- Medical and Prescription Drug Coverage
- Health Savings Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability Protection
- Long-Term Disability Protection
- 401(k) With Employer Match
- Pension Plan
- Stock Purchase Plan
- Dependent Care Reimbursement
- Backup Child and Elder Care
- Adoption, Surrogacy, and Doula Reimbursement
- Educational Assistance
- Wellness Program
- Paid Parental Leave
- Paid Holidays
- Occasional Absence Days
- Vacation Days
Company
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Role
Client Experience Associate
Company
PNC
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Desired salary
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