Event Response Global Service Delivery Lead

Waymo
Mountain View, California, United States
Full Time
Hybrid
Manager
USD 190,000 – 234,000
Bachelor Degree
Security & Safety Public Safety Emergency Services

Posted 2 days ago

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Excellent 4.7

Job summary

Waymo is seeking a seasoned Event Response Global Service Delivery Lead to enhance real-time crisis workflows, coordinate emergency and disaster mitigation efforts, develop safety procedures, and manage international emergency response teams. The role requires managing operational control, optimizing crisis communication processes, and liaising with public safety agencies, with 10+ years in operations, vendor management, and strategic planning, and experience in outsourcing and continuous improvement activities.

Responsibilities

Lead the global delivery of event response services, focusing on real-time workflows for critical field events and emergency protocols. Manage the Emergency Response Team and Ops On-Call programs while coordinating mitigation for natural disasters and geopolitical risks.

Qualifications

Business Continuity Planning Communication Skills Crisis Response Emergency Management Operations Management Problem-solving Project Management Stakeholder Engagement Strategic Planning Vendor Management

Requires over 10 years of experience in program or vendor management within operations and strategy, including 5+ years of BPO experience. A bachelor's degree in business or a related field is required, with a preference for an MBA and experience scaling outsourcing engagements.

English

Benefits

  • Annual Bonus Program
  • Equity Incentive Plan
  • Company Benefits Program

Company

Waymo

Waymo

linkedin
Technology, Information and Internet
Location
Mountain View, California, United States
Website
waymo.com

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Excellent 4.7
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