Travel customer representative/REMOTE

ETS
Birmingham, England, United Kingdom
Full Time
Remote
Junior
0+
Customer Service & Support Hospitality Tourism Leisure

Posted 1 month ago

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Excellent 4.7

Job summary

A Travel Customer Representative supports clients from booking to return, handling inquiries, resolving issues, updating bookings, and ensuring excellent customer service. The role requires strong communication, customer service experience, organization, and technological familiarity.

Responsibilities

The representative will support clients throughout their travel journey by managing bookings, changes, and cancellations. They are also responsible for responding to inquiries via multiple channels and providing accurate information regarding travel policies and destinations.

Qualifications

attention to detail booking systems communication skills customer service empathy organization problem-solving technology proficiency

The ideal candidate should possess strong customer service experience, preferably within the travel or hospitality industry. Excellent verbal and written communication skills, along with the ability to quickly learn new booking platforms, are required.

English

Benefits

  • 100% remote work
  • Flexible scheduling
  • Opportunities for growth
  • Travel perks
  • Exclusive industry discounts
  • Supportive team environment
  • Ongoing training

Company

ETS

ETS

linkedin
Education Administration Programs
Location
Birmingham, England, United Kingdom
Website
ets.org

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Excellent 4.7
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