Customer Service Representative

Fidelity International
United Kingdom
Full Time
Hybrid
Junior
GBP 0 – 27,000
Customer Service & Support Financial Services Insurance

Posted 3 weeks ago

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Excellent 4.7

Job summary

The role involves assisting customers with queries related to financial products, providing professional and empathetic support across multiple channels, taking ownership of interactions, and handling complaints effectively.

Responsibilities

The role involves handling customer queries across multiple channels with professionalism and empathy while ensuring full resolution. You will also be responsible for explaining financial products, logging potential risks, and handling complaints constructively.

Qualifications

Communication skills Customer service Digital tools Empathy Listening skills Problem-solving Teamwork

Candidates should have experience in a customer service role, ideally within a corporate environment. Strong verbal communication, active listening skills, and a willingness to learn new digital systems are essential.

English

Benefits

  • Pension contributions
  • Private Medical Insurance
  • Cycle to Work scheme
  • TaxSaver tickets
  • On-site gym
  • Wellness support
  • Enhanced parental leave
  • Employee Assistance Programme
  • Hybrid working

Company

Fidelity International

Fidelity International

linkedin
Financial Services
Location
United Kingdom

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Excellent 4.7
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