Patient Contact Centre Advisor - Outpatients Team

Spire Healthcare
Brentwood, England, United Kingdom
Full Time
On Site
Junior
0+
Customer Service & Support Healthcare Life Sciences

Posted 4 weeks ago

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Excellent 4.7

Job summary

Patient Contact Centre Advisor responsible for managing patient bookings, inquiries, and documentation in a healthcare setting, demonstrating excellent communication, organizational, and PC skills in a fast-paced environment.

Responsibilities

Manage outpatient bookings, clinic diaries, appointment changes, cancellations, and patient referral and appointment documentation using SAP and other systems. Handle telephone lines and respond promptly and courteously to enquiries from patients, the public, consultants, and their secretaries.

Qualifications

Appointment Scheduling Communication Skills Computer Literacy Customer Service Numeracy Skills Telephone Handling

Candidates should have strong literacy, numeracy, computer, interpersonal, and communication skills, with experience in a similar office or customer service role. They should be comfortable handling high call volumes, working effectively in a team, and meeting deadlines under pressure.

English

Benefits

  • Annual Leave
  • Employer and Employee Contributory Pension
  • Retail Discounts and Cashback
  • Free Car Parking
  • Free DBS Check
  • Private Medical Insurance
  • Life Assurance

Company

Spire Healthcare

Spire Healthcare

linkedin
Hospitals and Health Care
Location
Brentwood, England, United Kingdom

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Excellent 4.7
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