Senior Customer Success Manager, EMEA

6sense
London, England, United Kingdom
Full Time
On Site
Senior
0+
Bachelor Degree
Customer Service & Support Information Technology Telecommunications

Posted 6 days ago

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Excellent 4.7

Job summary

As a Senior Customer Success Manager at 6sense, you will manage high-profile client relationships, ensure product adoption, and drive customer success by collaborating with global enterprise clients, guiding them on platform use, and promoting value realization.

Responsibilities

Manage a portfolio of enterprise customers, leading onboarding, implementation, adoption, training, and renewal efforts while helping customers achieve measurable value and ROI. Represent the customer internally, resolve issues, identify growth opportunities, build customer advocates, and collaborate with technical, product, sales, and marketing teams to improve customer outcomes.

Qualifications

Account Management Analytics B2B Consulting CRM Customer Success Digital Marketing Marketing Automation Project Management SaaS

Requires at least three years of customer success, account management, or consulting experience, ideally in high-tech or SaaS, along with experience advising global enterprise customers and senior stakeholders. A bachelor's degree is required, a master's degree is preferred, and candidates should have strong analytical and communication skills, familiarity with marketing technology, and willingness to travel approximately 30%.

English

Benefits

  • Health Coverage
  • Paid Parental Leave
  • Paid Time Off
  • Paid Holidays
  • Quarterly Self-Care Days
  • Stock Options
  • Equipment and Work Support
  • Learning and Development
  • LinkedIn Learning
  • Wellness Education Sessions

Company

6sense

6sense

linkedin
Software Development
Location
London, England, United Kingdom
Website
6sense.com

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Excellent 4.7
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