Customer Service Advisor

Sureserve
Blackburn, Scotland, United Kingdom
Full Time
On Site
Junior
GBP 0 – 26,228
Customer Service & Support Energy Utilities

Posted 2 weeks ago

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Excellent 4.7

Job summary

Support customers in an energy efficiency role by providing product advice, assessing eligibility for schemes, and generating leads, while ensuring excellent customer service.

Responsibilities

The advisor will handle inbound and outbound customer calls to provide advice on energy efficiency measures and support schemes. They are responsible for assessing customer eligibility, maintaining accurate records, and achieving performance targets.

Qualifications

Communication Skills Customer Service Data Entry Energy or Utilities Knowledge IT Skills Problem Solving Query Handling

Candidates should have experience in a customer service or contact centre environment with strong communication and problem-solving skills. Proficiency in IT systems and the ability to work towards performance targets are essential.

English

Benefits

  • Pension scheme
  • Life assurance
  • Flexible benefits scheme
  • 32 days annual leave
  • Employee assistance programme
  • Discount to retailers
  • Bike to work scheme

Company

Sureserve

Sureserve

linkedin
Utilities
Location
Blackburn, Scotland, United Kingdom

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Excellent 4.7
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