Director, Insights and Measurement

ServiceNow
Santa Clara, California, United States
Full Time
Remote
Director
USD 221,200 – 387,100
Bachelor Degree
Technology Information Technology Telecommunications

Posted 3 days ago

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Excellent 4.7

Job summary

The Director of Insights & Measurement leads the Measurement & Modeling team within the UX Research & Insights organization, focusing on data-driven decision making, developing measurement strategies leveraging AI, and building high-performing teams to support strategic product decisions and solve business challenges in a fast-paced, AI-native enterprise environment.

Responsibilities

The Director of Insights & Measurement will lead the Measurement & Modeling team to define product measurement strategies and drive strategic product decisions. They will foster cross-functional collaboration to align product quality and user experience with company-level outcomes using advanced AI capabilities.

Qualifications

AI Capabilities Analytics Data Analytics Data Science Leadership Measurement & Modeling Product Metrics Stakeholder Management Statistical Analysis UX Research

Candidates must have 12+ years of experience in UX research, data science, or analytics, with at least 6 years in a leadership capacity. A strong technical background in Snowflake, Python, and AI-driven workflows is required, along with an advanced or bachelor's degree in a relevant field.

English

Benefits

  • Health plans
  • Flexible spending accounts
  • 401(k) Plan with company match
  • ESPP
  • Matching donations
  • Flexible time away plan
  • Family leave programs
  • Equity
  • Variable/incentive compensation

Company

ServiceNow

ServiceNow

linkedin
Software Development
Location
Santa Clara, California, United States

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Excellent 4.7
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