Customer Support Specialist

Lyrebird Health
United Kingdom
Full Time
Remote
Junior
0+
Customer Service & Support Healthcare Life Sciences

Posted 5 months ago

Apply to this job and hundreds more automatically

Get Started
Excellent 4.7

Job summary

The Customer Support Specialist supports clinicians via live chat, phone, and online training, ensuring timely, empathetic, and clear assistance. They own the support lifecycle from initial contact to resolution, translating technical topics into accessible language, de-escalating issues, and advocating for process improvements, with a focus on healthcare technology.

Responsibilities

Manage the full support lifecycle for clinicians via live chat, phone, and online training to resolve technical issues. Proactively identify product pain points and collaborate across departments to improve the user experience.

Qualifications

Communication Customer Service Empathy Healthcare Knowledge Problem Solving Support Tools (e.g., Intercom, Zendesk) Technical Support Training Skills

Requires a strong customer service mindset with proven problem-solving abilities and excellent communication skills. Experience in health tech, SaaS, or working with clinical professionals is highly preferred.

English

Company

Lyrebird Health

Lyrebird Health

linkedin
Health and Human Services
Location
United Kingdom

Apply to this job and hundreds more automatically

Get Started
Excellent 4.7
Pete DeQuarto avatar
Pete DeQuarto

AIApply is a total game-changer. Thanks to Auto-Apply, I have been applying to jobs I would never even have come across otherwise!

Akarshak Tanwar avatar
Akarshak Tanwar

In one week I applied to over 150 jobs and locked in 2 confirmed interviews, with a support team that was quick to respond. The auto-apply feature is fascinating and a real pleasure to use!

JC
Julian Carlin

It really worked. In under 48 hours it had applied to 100 jobs on my behalf without any time or effort from me. I am looking forward to seeing how it keeps improving.