Customer Representative - Kendal

Nationwide
United Kingdom
Full Time
On Site
Junior
0+
Customer Service & Support Financial Services Insurance

Posted 1 week ago

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Excellent 4.7

Job summary

Support customers in branch, over phone and online with banking transactions, queries, and guiding them towards banking and digital services. Engage in face-to-face and remote customer service, handling diverse banking needs in a fast-paced environment. No banking experience required, but customer service passion preferred.

Responsibilities

Welcome customers and support their everyday banking and savings needs in person, by phone, and through digital services, including handling transactions and queries. Follow processes to protect customers and the organization, identify and escalate concerns, and collaborate with colleagues to deliver reliable service.

Qualifications

Banking Products Communication Skills Customer Service Digital Services Empathy Patience Technological Proficiency

Banking experience is not required, but customer service experience or a strong interest in customer service is beneficial. Applicants should communicate clearly, show empathy and patience, be comfortable with technology and changing priorities, and work effectively in a team while acting with care and integrity.

English

Benefits

  • Annual Leave
  • Additional Purchased Leave
  • Health And Wellness Program
  • Paid Volunteering Leave
  • Training And Development
  • Performance-Related Bonus
  • Private Medical Insurance
  • Pension
  • Life Assurance
  • Salary Sacrifice Benefits

Company

Nationwide

Nationwide

linkedin
Financial Services
Location
United Kingdom

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Excellent 4.7
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