Manager, Scaled Customer Success

Handshake
New York, New York, United States
Full Time
On Site
Manager
USD 168,000 – 210,000
Management & Leadership Human Resources Recruiting

Posted 2 days ago

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Excellent 4.7

Job summary

The role involves managing a team of Mid-Market Customer Success Managers, leading digital engagement strategies, creating scalable processes, and collaborating across teams to improve customer outcomes using AI-enabled workflows.

Responsibilities

Manage, coach, and develop a team of Mid-Market Customer Success Managers while establishing performance standards and operating rhythms. Design and implement AI-enabled digital engagement strategies to improve customer adoption, retention, and overall team efficiency.

Qualifications

AI workflows Cross-Functional Collaboration Customer Success Data Analysis Digital Engagement Operational Skills Program Design Team Management

Requires 5 to 8 years of relevant experience with a strong background in Customer Success and people leadership. Candidates must demonstrate experience in building scaled, tech-touch programs and possess strong operational and analytical skills.

English

Benefits

  • Equity
  • 401(k) match
  • Competitive compensation
  • Financial coaching
  • Paid parental leave
  • Fertility benefits
  • Parental coaching
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Mental health support
  • Wellness stipend
  • Learning stipend
  • Flexible PTO
  • Free lunch
  • Gym access

Company

Handshake

Handshake

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Software Development
Location
New York, New York, United States

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Excellent 4.7
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