Customer Care Specialist (Field Service Engineer)

Vitestro
Utrecht, Utrecht, Netherlands
Full Time
On Site
Mid
0+
Bachelor Degree
Engineering Healthcare Life Sciences

Posted 3 months ago

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Excellent 4.7

Job summary

The Customer Care Specialist at Vitestro plays a crucial role in installing, troubleshooting, and maintaining medical devices with a focus on safety and reliability. The role involves working closely with customers and the engineering team to resolve issues, improve service processes, and ensure successful device deployment in clinical environments in the Netherlands and across Western Europe.

Responsibilities

Ensure the safe and reliable installation and maintenance of autonomous robotic phlebotomy devices at clinical sites. Perform structured troubleshooting across mechanics, electronics, and software while documenting root causes to improve long-term reliability.

Qualifications

installation Communication Customer support Electronics Maintenance Mechanical Robotics Root cause analysis Software diagnostics Troubleshooting

Requires a Bachelor's degree in Mechatronics, Medical Technology, or Electrical Engineering with 3-5 years of experience in field service for complex equipment. Must be fluent in Dutch and English, possess a driver's license, and be willing to travel across Western Europe.

Dutch English

Benefits

  • Competitive Salary
  • Pension Scheme
  • 25 Vacation Days
  • Lease Car
  • Training Budget
  • Team Activities
  • Annual Team Weekend

Company

Vitestro

Vitestro

linkedin
Medical Equipment Manufacturing
Location
Utrecht, Utrecht, Netherlands

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Excellent 4.7
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