Customer Experience Representative

Blue Cross and Blue Shield of Kansas
Topeka, Kansas, United States
Full Time
Remote
Junior
USD 43,597 – 54,496
High School
Customer Service & Support Healthcare Life Sciences

Posted 3 weeks ago

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Excellent 4.7

Job summary

The Customer Experience Representative provides high-quality customer service by resolving complex inquiries from members, employers, and providers through various communication channels. The role involves research, problem-solving, and effective communication, primarily via telephone, email, and written correspondence, in a structured, remote or onsite environment.

Responsibilities

The representative provides world-class customer service by resolving complex inquiries from members, employers, and providers regarding benefits, claims, and coverage. They are responsible for researching and responding to inquiries via telephone, email, and written correspondence while collaborating with internal teams to find solutions.

Qualifications

Communication Computer Skills Customer Service Empathy Problem Solving Research

A high school diploma or equivalent is required, with preference given to those with college coursework in communications or medical fields. Candidates should have two years of customer service experience and proficiency in navigating multiple computer systems.

English

Benefits

  • Health insurance
  • Vision insurance
  • Dental insurance
  • Paid parental leave
  • Fertility assistance
  • Adoption assistance
  • Caregiver leave
  • 401(k) plan matching
  • Tuition reimbursement
  • Paid vacation
  • Paid sick leave
  • Fitness benefits

Company

Blue Cross and Blue Shield of Kansas

Blue Cross and Blue Shield of Kansas

linkedin
Insurance
Location
Topeka, Kansas, United States
Website
bcbsks.com

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Excellent 4.7
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