Director of Customer Support

Third-Party Job Posts
East Riding of Yorkshire, England, United Kingdom
Full Time
Remote
Manager
USD 180,000 – 190,000
Bachelor Degree
Customer Service & Support Hospitality Tourism Leisure

Posted 1 week ago

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Excellent 4.7

Job summary

Lead and manage a global remote customer support organization for a hospitality software provider, focusing on improving first contact resolution, response times, and customer satisfaction through empathetic leadership and AI integration.

Responsibilities

You will lead a global customer support organization, transforming reactive support into a proactive partnership model. You are responsible for team health, performance metrics like CSAT and resolution times, and the strategic integration of AI into support workflows.

Qualifications

AI Support Technologies Automation & AI Deployment Crisis Management Cross-cultural Management Customer Satisfaction Customer Support Hospitality Operations Multilingual Communication Process Improvement Team Leadership

Candidates must have 8+ years of experience in customer support, including at least 4 years in a leadership role managing other leaders. A bachelor's degree in hospitality, business, or technology is required, along with specific experience in a SaaS or software product environment.

English

Benefits

  • Paid Time Off
  • Wellness Fridays
  • Paid Parental Leave
  • Home Office Stipend
  • Professional Development Courses
  • Manager Training

Company

Third-Party Job Posts

Third-Party Job Posts

linkedin
Hospitality
Location
East Riding of Yorkshire, England, United Kingdom

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Excellent 4.7
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