Team Manager

Nationwide
United Kingdom
Full Time, Temporary
Hybrid
Manager
0+
Management & Leadership Financial Services Insurance

Posted 1 month ago

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Excellent 4.7

Job summary

Lead a team supporting collections and recoveries, motivating and coaching staff to achieve high performance and fair outcomes. Manage hybrid teams, ensure continuous learning, and foster collaboration to drive customer-centric results. Require leadership skills, experience in financial services, and supporting vulnerable customers.

Responsibilities

You will lead a team of Senior and Specialist Collector & Negotiators to deliver fair member outcomes through effective coaching and performance management. You are responsible for maintaining a high-performance culture and ensuring team competence within a fast-paced, hybrid operational environment.

Qualifications

Change Management Coaching Communication Skills Customer Support Financial Services Leadership Performance Management Team Management

Candidates must have proven leadership experience in a fast-paced, customer-facing environment, ideally within the financial services sector. You should demonstrate strong coaching abilities, experience supporting vulnerable customers, and the capacity to lead teams through organizational change.

English

Benefits

  • 25 days holiday
  • Private medical insurance
  • Competitive pension
  • Annual performance-related bonus
  • Salary sacrifice scheme
  • Life assurance
  • Wellhub health and wellness access
  • Paid volunteering

Company

Nationwide

Nationwide

linkedin
Financial Services
Location
United Kingdom

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Excellent 4.7
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