Freight Forwarding Operations & Customer Service Agent

DP World
The Woodlands, Texas, United States
Full Time
Hybrid
Senior
0+
Bachelor Degree
Logistics Logistics Transportation Warehousing

Posted 1 month ago

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Excellent 4.7

Job summary

The Senior Freight Forwarding Operations and Customer Service Agent manages freight and logistics files, maintains client relationships, assists with documentation, coordinates with airlines and partners, and handles emergency situations to ensure efficient transportation and customer satisfaction. Requires at least 3 years of relevant freight forwarding experience and excellent customer service skills.

Responsibilities

The agent will manage freight forwarding files, ensure accurate documentation for imports and exports, and maintain strong relationships with key customers. They are also responsible for liaising with carriers and internal networks to provide efficient transportation solutions and resolve operational issues.

Qualifications

Air/Ocean Freight Operations Communication Skills Customer Relationship Management Customer Service Documentation Emergency Response File Management Freight Forwarding Logistics Coordination Market Trend Analysis

Candidates must have at least 3 years of recent experience in freight forwarding operations and customer service. A degree in any field is required, and applicants must be legally authorized to work in the United States without sponsorship.

English

Company

DP World

DP World

linkedin
Transportation, Logistics, Supply Chain and Storage
Location
The Woodlands, Texas, United States

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Excellent 4.7
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