Customer Service Representative (Travel Industry)

Hjbtravels
London, England, United Kingdom
Full Time, Part Time
Remote
Junior
0+
Customer Service & Support Hospitality Tourism Leisure

Posted 2 months ago

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Excellent 4.7

Job summary

The role of a Customer Service Representative in the travel industry involves assisting clients with inquiries, travel planning, reservations, and providing destination and policy information to ensure a positive customer experience. Key tasks include communicating via phone and email, managing bookings, and maintaining professional interactions.

Responsibilities

The Customer Service Representative will respond to travel-related inquiries via phone and email while assisting clients with bookings and reservations. They are responsible for providing accurate destination information and maintaining professional communication standards throughout the customer journey.

Qualifications

Communication Skills Computer Skills Customer Service Documentation Interpersonal Skills Problem Solving Reservation Management Time Management Travel Planning

Candidates should possess strong communication and interpersonal skills with a detail-oriented, solution-focused attitude. Proficiency in using computers and online systems is required, while previous customer service experience is preferred but not mandatory.

English

Benefits

  • Training and ongoing support
  • Flexible work options
  • Growth opportunities

Company

Hjbtravels

Location
London, England, United Kingdom

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Excellent 4.7
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